29 Mar

The Frustrating 'Customer Service' Merry-Go-Round

I spent 52 minutes attempting to contact someone who was alive at DMV.  Their customer service is deplorable.  I had just bragged about the folks at the Brazos COVID center and then I get this from my own state.   I haven't had a 'legal' ID card for nearly five years.  I can't stand in line and it isn't easy for me to travel.   There are nine options you go through when you attempt to call the state or local DMV and none offer the option to 'speak to an Agent'.   I have done telephone voice-overs for various commercial enterprises for a fee and am embarrassed to find how this has been abused.  But, when there is a live individual that is available, even in "Chat", they are of foreign descent and speak English very poorly for someone with hearing loss.  I also notice that the music that is to be enjoyed while "waiting" is enough to drive me nuts.  The music offered must be another way to discourage so that one hangs up the phone after the first three times a voice tells me that "your call is very important, please wait".  All of this to say, technology has become abusive and it's time to return to a real live TEXAS resident to talk to me when I call.  Even AMAZON has out-sourced!  And while I am expounding and letting off steam, banks aren't much better in the customer service department.  I hate to think what you receive when you call a church for prayer.   Let me say this about that.  You leave a request in 'comments' and it will be done by a live, elderly man whose dance card is quite empty.  You see, God doesn't use a computer when you call.  "When my people who are called by my name will humble themselves and pray and seek my face and turn from their wicked ways then will I hear from Heaven and forgive their sins and heal their land." God said it and I believe it, donchaknow.  Really!   I did finally find a very nice lady at the DPS office who took time to help me with my request.  Praise God for Sherry!

And that's what I get from My Box of Chocolates right here in my little corner studio under the shadow of Kyle Field.


James G Austin '69

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